Shipping & Returns
Not your fave?
We get that! While we do not issue refunds, we’ll issue store credit minus shipping costs for unworn, unwashed merchandise with original store tags attached and in original packaging within 14 days of your order date. If you receive an item that is damaged, please Contact Us directly.
Any reduced-priced merchandise and vintage items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
How to Return Your Order
Email us at cousins.lbc@gmail.com with the your order information and reason for return.
Once your return is approved, you’ll receive an email with a prepaid shipping label and directions on how to complete your return. An $8 Return Fee for the cost of your prepaid shipping label will be deducted from your store credit.
To ship an item back to us, please:
- Pack your item(s) in a secure box or envelope and affix the prepaid shipping label to the top of the package. Please keep in mind that your return will likely find a new home with another customer - pack your item(s) carefully and within the original box they were shipped in.
- Drop your package at a USPS facility, or a location that has a daily USPS pick-up. The label is prepaid and requires nothing else on your end.
Once your return is received and approved, your credit, minus your $8 Return Fee, will be emailed to you and can be redeemed online or by appointment. Please allow 2 to 3 business days to process your return. We do not issue refunds.
Exchanges
Unfortunately, we cannot process online exchanges at this time.
Our Guarantee
Cousins Co. carries merchandise that is authentic, eclectic, and often purchased from second hand sources and loving homes. Please keep in mind that new and well loved products alike are not entirely free of errors such as an occasional scuff or missing thread. This is the beauty of our merchandise - each item has its own story and place in the world.